About these terms
FlossChat provides managed website chatbots for dental practices. These terms explain use of our website and the standard setup, payment and cancellation arrangements for online purchases. Our services are intended for business customers acting for their practice.
Your selected package and any separately accepted order or service agreement define your service. If that agreement sets different commercial terms, those agreed terms take precedence. Nothing on this page removes rights that applicable law does not allow to be excluded.
Using the website and demos
Please provide accurate business contact details and only purchase or make changes for a practice you are authorised to represent. Do not misuse the website, interfere with its operation or try to access accounts or information without permission.
Use fictional patient details in sample conversations. Do not enter medical records, payment card details or other sensitive information into our demos. Sample dental conversations do not send a patient enquiry or confirm an appointment. A confirmed booking through our meeting calendar is a meeting with FlossChat.
Your setup and service
Setup covers the work described for your selected package, including configuring approved practice information, installing on one existing practice website, testing and reviewing the agreed conversations with your team before launch. Additional websites, integrations or work outside that scope require a separate agreement.
Your practice supplies accurate information, appropriate website access and timely approvals. Your team remains responsible for reviewing its content, keeping it up to date and following up patient enquiries. We agree the launch with you; paying the setup fee does not by itself launch the chatbot.
Setup payment and monthly billing
The purchase page shows a one-time setup fee and a separate monthly service price in US dollars (USD). The setup fee is paid first. Monthly service starts at your agreed service launch, then renews monthly unless your accepted order says otherwise.
Stripe processes the payment securely and saves your payment method for the authorised monthly charges. Creating an account or paying setup does not start monthly billing. Any applicable taxes or additional charges must be disclosed before you agree to pay them. Extra work and changes to an agreed price require your agreement.
Cancellation and refunds
How to cancel
Email hello@flosschat.com from your purchase or account email. Include your practice name and order reference if available. We will confirm the cancellation and explain any remaining payment or refund.
Before or during setup
If you cancel before setup work starts, we will refund the setup fee in full. Once work has started, we will refund the remaining balance after deducting the reasonable value of work already completed and any non-recoverable third-party costs you approved beforehand. We will provide a breakdown of those deductions.
Monthly service
Send your cancellation before the next renewal to stop that renewal. Service normally continues until the end of the paid billing period. We do not ordinarily refund the unused part of a month when you choose to cancel during that month. Removing the chatbot from your website does not by itself cancel your service or billing.
If something has gone wrong
Contact us about an incorrect charge or a service that does not match what was agreed so we can investigate and put it right. If we cannot provide the agreed service, or end it for reasons other than your breach, we will refund prepaid amounts for service we will not deliver. These arrangements do not limit remedies under your accepted agreement or applicable law.
Dental enquiries and AI
FlossChat supports administrative conversations using approved practice information. AI-generated responses can contain mistakes. The chatbot does not provide diagnosis, treatment advice or emergency care, and it does not replace professional judgement. Patients should contact their practice for clinical questions and the appropriate emergency service for urgent help.
An appointment request is not a confirmed booking unless the practice or its authorised booking system confirms it. Your team is responsible for patient care and follow-up. We do not guarantee a particular number of enquiries, bookings or revenue.
Content and privacy
You retain ownership of your practice content and data. You must have permission to provide the materials you ask us to use. We use those materials to deliver the agreed service; a purchase does not transfer ownership of FlossChat’s underlying software or reusable tools.
Our Privacy notice explains how we handle personal information for our own website, accounts and business relationship. Handling patient information on behalf of your practice is addressed separately in your service and data arrangements.
Changes and contact
We may update this page as the website or service changes, with the updated date shown above. A website update does not retrospectively change the price or terms of an existing purchase or replace a separately accepted agreement.
For questions about these terms, billing or cancellation, contact hello@flosschat.com.